ITS Resnet
Planned Network Outage, UC, Greek Row Houses, and Racquet Club
In order to prepare for Global Village, network maintenance will be performed tomorrow, Friday April 17, 2009. Work will begin at 6:00am and is estimated to be completed by 8:00am. Network connections will be interrupted during this time.
University Commons Building 9-330, Greek Row Houses, Racquet Club Apartments, and the West Housing Offices will be affected by this outage.
Full access is expected to be restored by 9:00am. If you have any question or concerns please contact the Resnet office at (585) 475-2600.
Planned Network Outage, UC building 1-8 April 14,2009 7am-9am
In order to prepare for Global Village, network maintenance will be performed tomorrow, Tuesday April 14, 2009. Work will begin at 7:00am and is estimated to be completed by 9:00am. Network connection will be interrupted during this time.
Password Changes
Effective March 16, 2009, RIT Computer Account passwords will begin expiring and all users will need to change their password every 120 days. Please visit http://start.rit.edu to compete this process.
Network Outage
At approximately 8:20 am today, the RIT data network experienced a problem which caused people to be unable to access many of the systems and applications at RIT. The problem was resolved by 8:30 am, but the lack of connectivity caused some issues for a period of time afterwards. Full service was restored soon after.
If you continue to have problems accessing campus-wide systems such as email, myCourses, or the Student Information System (SIS), please contact the ITS HelpDesk at 475-4357 (p) / 475-2810 (tty) / helpdesk@rit.edu (email).
If you are still experiencing a network outage please contact the Resnet office for assistance.
Spring Break Hours
As we enter the ninth week of the Winter quarter it is worth mentioning the status of the Resnet Tech Center. Resnet is currently experiencing a significant delay turning around computers in the Tech Center. Currently there are 31 computers in the Tech Center resulting a turnaround time of 8-10 business days. Service is first come, first served. If you require service on your computer before break please plan accordingly.
Resnet will be open for limited hours during Break Week. Resnet will be closing at 5pm on Friday 2/27, and will not be open weekends during break. The office will be open 9am-5pm Monday-Friday during break week. The Resnet Office will then reopen for normal quarter hours beginning at 12 noon on Sunday March 8th.
Network maintenance scheduled
There is a brief network outage scheduled for many parts of the Residential network at 7:00AM Wednesday December 17th. The outage is to replace piece of hardware and is expected to last for less than 10 minutes. Once completed users may find the need to reboot their computers to obtain network access.
Resnet winter break schedule and Tech Center news
The Resnet office will soon be observing Winter Break hours. Normal business hours will carry through until Friday December 19th at 5PM, at which time the Resnet office will close. The office will be open on Monday 12/22 and Tuesday 12/23 from 9AM-5PM. The office is tentatively scheduled to be open on Wednesday 12/24 from 9AM-Noon, after which time the office will be closed until Sunday January 4th
If you have a computer which has been admitted to the Resnet Tech Center and you would like to have it during break, you MUST pick it up by 5PM Tuesday 12/23. After this time the office will be shut down and no one will have access to get your computer back to you until January 4th.
Thank you, and Resnet wishes all of you a happy and safe holiday season.
Resnet Fall Break Hours
The Resnet Staff would like to wish all of our students a safe and enjoyable Fall Break. Although most students will leave campus during the next few weeks, Resnet will remain open for limited hours, please see the specific hours below.
Fall Break Hours:
Resnet will open for normal Winter quarter hours beginning on Sunday November 30h.
If you require assistance when Resnet is closed please contact the ITS HelpDesk at 475-4357.
Network Hardware Updates
ITS will be preforming Network switch updates throughout campus over the next several weeks. The Residential side of campus is scheduled for update October 6th through October 9th. There is no set schedule regarding which buildings will be completed on a specific day or time, however all work will be completed between 3AM and 7AM to limit the impact of our users. Once work is completed in your area you may notice that your computer may have dropped a network connection. If this occurs please simply power cycle your computer to obtain a new connection. Please note: any work which is not completed during the above dates will be slated for October 27th-30th, after winter registration.
If you have any questions please contact the Resnet office at 475-2600 or 475-4927 TTY.
Adding Interfaces
Resnet has received many calls regarding the use of the \"adding interface\" tool when registering a computer. We are aware that there is a problem adding a new interface to a previously registered computer and hope to have a solution in the next few weeks. Until the solution is in place please register the interface as a new device. Once the interface addition tool is fixed you will be able to merge interfaces on the start.rit.edu page under "My Computers".
Additionally, Resnet is planning on changing the default number of available regsitrations from 2 for all students to 5. This change is expected to take effect in the next few days.
Dynamic Addressing
Welcome back to campus! As with every new year there are some changes to the RIT Residential Network as supported by Resnet. This year we have made one major change on the Residential Network, dynamic addressing! Dynamic addressing allows ITS to provide service to all users on the network, since IP addresses will only be used if the device is actively connected to the RIT network. This change means you will no longer have a specific IP address for your network device and should use hostnames to remotely resolve your connections. Network devices will no longer retain "home" IP addresses as they did in the past. There are no exceptions to this change, all Residential subnets are now configured for dynamic addressing. For most users this change will be transparent, you will not notice any difference to the service you have had in the past, and it will not require any changes or special knowledge on your part. For our 'Power Users' the change may take some getting used to.
As with any Resnet related issues please feel free to contact the Resnet office at 475-2600.
Resnet Closing Early Today
Resnet will be closing at 2PM today Thursday May 29th. Resnet will resume normal summer hours tomorrow morning at 9AM.
Resnet along with many other services on campus will be closing early to make way for the Chase Corporate Challenge held on campus this evening. If you need help in other RIT service areas please check their specific web sites for their schedule of operation.
Residential Network Registrations Deleted
All Residential Network computer registrations were deleted on Tuesday morning May 27th. This mass deletion was done to reclaim network space and to make an important change on the Residential Network. With this change you will need to re-register any network device you plan to use on the Residential Network. You may do so at http://start.rit.edu.
Beginning immediately all registrations on the Residential Network will be using dynamic IP addressing. Most people know this state as "roaming". Devices on the Residential network will no longer receive the same address each time they connect to their "home" area.
Resnet would like to take this opportunity to alleviate a specific concern. There has been some buzz on Campus that this change will mean there will no longer be "static" IP addresses. This is true to a certain point. If a device obtains an IP address, and it remains ON, it should retain the IP address. If a device is powered OFF or removed from the network it will, most likely, obtain a different IP address upon connection. Resnet has never guaranteed a specific IP address in the past, and with this change, specific IP addresses will never be able to be guaranteed. This change also means that if you created a host name for your computer upon registration, the hostname will be preserved regardless of the IP address. For those students who wish to remotely access computers this means you will want to do so via hostname from now on, not IP address.
Resnet can however guarantee that you will have connectivity. If you ever have problems connecting to the Residential Network please feel free to contact Resnet at 475-2600 or resnet@rit.edu.
Network maintenance 3/18-3/20
ITS will be performing network maintenance on Tuesday March 18- Thursday March 20th from 2AM-6AM. The work being done may cause brief network disturbances in the range of 5-10 minutes. Any computers connected during these outages may need to be rebooted to again connect to the network.
Please contact Resnet at resnet@rit.edu or 475-2600 if you have any questions or concerns.
"Advanced Registration" problems
Some users have reported to Resnet that they have experienced some difficulty getting through the "Advanced Registration" process on start.rit.edu. Advanced Registration is used to register network devices that do not have a web browser such as a router, or gaming device. The issue is due to the design of the start.rit.edu page, as directions may be difficult to follow. If one carefully reads the prompts and text provided throughout the process, these problems usually can be avoided. Resnet is aware of the confusion the interface may create and is working with the developers of start.rit.edu to rectify the situation. We hope to have a more direct streamlined system in place in the near future. We appreciate your patience. If you have problems with Advanced Registration or any other Resnet services do not hesitate to contact us at 475-2600 or 475-4927 TTY.
Hours of Operation
Contact- In Person : Nathaniel Rochester Hall, Room 43-1034
- Phone : 585-475-2600
- TTY : 585-475-4927
- Email: resnet@rit.edu
- Monday - Friday : 9am - 5pm
- Saturday & Sunday : Closed